Big R Stores - Las Vegas

Ridiculous place, the staff can never seem to have their act together and the cashier at the front has a poor attitude towards everyone. I have visited this store multiple times and every time I see her at the from she is either throwing a fit about her job or yelling at customers and calling people names over their radios. The customer service is so lacking that you are better off being lead around with a blind and deaf dog. The female manager does nothing but complain about having to do her job and about other staff members to us customers, it's a wonder she still gets anything done. And the employee make it very apparent that helping you is a chore. They need a full overhaul of the staff there.

The worse... if you read the comments this store has to improve the costumer service.... the woman at the register (green hair) rude, and is not polite at all. Then there is a man that wears a winter hat (yup in summer 92'F) but whatever! he started to scream that he will refuse service next time... with the other woman at the register...then he gets his radio and tells the other guy (chubby..black hair maybe 6ft) rude costumer we will refuse service... so he walks away from the bay and they left my hay on the grown... excuse me??? So I went back in the store spoke with a lady manager_ (Jennie) . So even if Jennie refused to accept my return on the hose I must say she listen to what I have to say about her employees... she apologized for their horrible attitude... Then got the chance to speak to the other manager Jason... and again he listen and apologize for what happened and listen what us as costumers have to say... AGAIN ..... PEOPLE DO NOT NEED TO CUZ TO BE RUDE.... THE WAY HOW THOSE 2 EMPLOYEES TALK TO COTUMERS IS NOT ACEPTABLE. AND THEN SCREAMING ACROSS THE STORE TELLING" RUDE" COSTUMER WE ARE GONNA REFUSE SERVICE?? like you have control of it is not okay... that doesn't talk good about you as an employee and as a person overall( YOU GUYS DIDNT HAVE MY ORDER READY THAT WAS PUT IN THE DAY BEFORE? INSTEAD OF APOLOGIZE YOU GIVE ATTITUDE IS NOT ACCEPTABLE WHEN CLEARLY IS YOUR GUYS FAULT NOT MINE) Claps for the managers... this store deserves better.... you guys need to get rid of all these rude employees that I hope not to deal EVER again as this is a great store but the lack of costumer service skills on those 2 need to change or just be kicked out. If you read the reviews is always the cashier (green hair lady) that definitely is giving this store the worse review.... not to say then less of that other man that loads the items. Thank you again Jennie and Jason for listening what I had to say at the store today.

Would NEVER recommend wasting money here. Here’s why: The worst customer service- if you can get any. Can’t find prices anywhere in the store for the things that are barely stocked on the shelves anytime I’ve gone. Also, I tried to return a couple products with clear barcodes on them & was told “we wouldn’t be able to resell these items in “that” condition”. If you can, spare yourself the experience & drive to Tractor Supply where they care about the customer never the money, every time.

Do not take your chances with this store. If you purchase something from here and if breaks or malfunctions they will simply tell you that if you've had it longer than thirty days you're basically out of luck. If I'd had known this before purchasing my product I would have gone somewhere else. Don't throw your money away be smart and go elsewhere. Never shopping here again.